At Apollo Research Labs, we are committed to providing premium laboratory-grade research materials and exceptional customer service. Due to the specialized nature of our products, all purchases are subject to the following Refund & Returns Policy.
All products sold by Apollo Research Labs are intended exclusively for Research Use Only (RUO) and are handled according to strict laboratory quality standards.
Because of the sensitive nature of these materials, we are unable to accept returns, exchanges, or cancellations once an order has been processed or shipped.
By completing a purchase, you acknowledge and agree that all sales are final.
We encourage customers to carefully review product specifications, quantities, and shipping information before placing an order. If you have questions regarding a product, our support team is available to assist you prior to purchase.
We carefully inspect every order before shipment. However, if your order arrives damaged during transit or you receive an incorrect item, please contact us within 7 days of delivery.
To help us investigate your request, please include:
Each case will be reviewed individually to determine an appropriate resolution.
Apollo Research Labs maintains strict sourcing standards and utilizes independent third-party analytical testing for applicable production batches.
If you believe there is a legitimate quality-related issue with a product, please contact our support team with the relevant batch number and a detailed description of your concern.
Quality-related inquiries are reviewed on a case-by-case basis. Supporting documentation or additional information may be requested as part of our evaluation process.
Apollo Research Labs cannot be responsible for products that have been improperly handled, stored, reconstituted, transported after delivery, or otherwise used outside accepted laboratory practices.
The integrity of research materials depends on proper laboratory handling procedures after delivery has been completed.
Customers are responsible for providing complete and accurate shipping information.
Apollo Research Labs cannot be held responsible for delays, additional shipping charges, or lost shipments resulting from incorrect addresses or incomplete delivery information supplied during checkout.
Orders returned due to refused delivery, failed delivery attempts, or incorrect shipping information may be subject to additional shipping charges before reshipment can be arranged.
If you believe you have been charged more than once due to a technical or billing error, please notify us within 15 days of the transaction.
Verified duplicate charges caused by our payment system will be promptly corrected.
All products supplied by Apollo Research Labs are intended exclusively for lawful laboratory research.
Products are not intended for human consumption, therapeutic use, diagnostic procedures, veterinary applications, cosmetic use, or food production.
If you have questions regarding this Refund & Returns Policy or need assistance with an order, please contact our customer support team through the Contact page on our website.
You must be at least 21 years of age to enter this site.
Please review and confirm the following conditions before proceeding: